How is the qualification achieved?This qualification is for anyone whose role requires him or her to deliver on a regular basis, continually improving services to the customers.
The specific job titles may differ, some may have job titles that reflect the designated customer service role they carry out within a Customer service department or call centre.
In some cases the job title may not explicitly relate to customer service, but the primary role is never the less is one that dealing with the public and delivering a service is what they are employed to do, for example receptionist, information centre, or retail assistant etc.
This is for you or your staff if you recognise that in a service driven environment, well-developed customer service competencies are as essential as technical skills.
The level 2 standards are for anyone, whose customer service role requires well-developed behavioural competencies, but whose scope for decision making and for bringing about change is limited. Institute of Customer Service.
How is the qualification achieved?To meet the level 2 standards individuals will need to show they can: